Friendly Email Name?

Hey Team,

How can I make the name on the From: field in emails that get generated by
RT more friendly? Right now the email header look like this:From: itsupport@itsupport.xxx.com
To: stevo@hotmail.com
Sent: Friday, October 24, 2003 12:33 PM
Subject: [itsupport #355] Testing - IGNORE ME!

I’d like the from to say User Support for example. Is this possible?

Stevo

Stevo wrote:

Hey Team,

How can I make the name on the From: field in emails that get generated by
RT more friendly? Right now the email header look like this:

From: itsupport@itsupport.xxx.com
To: stevo@hotmail.com
Sent: Friday, October 24, 2003 12:33 PM
Subject: [itsupport #355] Testing - IGNORE ME!

I’d like the from to say User Support for example. Is this possible?

from RT_Config.pm (which I copied to RT_SiteConfig.pm):

By default, RT sets the outgoing mail’s “From:” header to

“SenderName via RT”. Setting this option to 0 disables it.

Set($UseFriendlyFromLine , 1);

sprintf() format of the friendly ‘From:’ header; its arguments

are SenderName and SenderEmailAddress.

Set($FriendlyFromLineFormat , “"Helpdesk Response from %s" <%s>”);