FreezeThaw error when doing a search

Hi.

I am seeing this error every time a user does a new search, or adds a new component to the search (refines it).

I saw another post with the same error, but no resolution
( http://lists.fsck.com/pipermail/rt-users/2004-March/022214.html )

Strange I only see it during the search functions… I made a bunch of changes within the period of a few days, so I can’t be sure which introduced it. The biggest changes were an upgrade from 3.0.9 to 3.0.10 and adding fastcgi.

Does anyone know what this might be from?

Thanks!
Brent

This is the apache log:

[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [Wed Apr 21 12:18:46 2004] [error]: Do not know how to thaw data with code `F’ at /usr/local/lib/perl5/site_perl/5.8.3/FreezeThaw.pm line 542, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: FreezeThaw::thawScalar(0) called at /usr/local/lib/perl5/site_perl/5.8.3/FreezeThaw.pm line 679, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: FreezeThaw::thaw(‘FrT%3B%402%7C%250%7C%241%7C1’) called at /opt/rt3/lib/RT/Tickets_Overlay.pm line 898, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: eval {…} called at /opt/rt3/lib/RT/Tickets_Overlay.pm line 897, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: RT::tickets::ThawLimits(‘RT::Tickets=HASH(0x1533b6c)’,‘FrT%3B%402%7C%250%7C%241%7C1’) called at /opt/rt3/lib/RT/Interface/Web.pm line 602, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: HTML::Mason::Commands::ProcessSearchQuery(‘ARGS’,‘HASH(0x1525e60)’) called at /opt/rt3/share/html/Search/Listing.html line 101, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: HTML::Mason::Commands::ANON(‘DateType’,‘Created’,‘CompileRestriction’,1,‘OwnerOp’,‘=’,‘RefreshSearchInterval’,-1,‘ValueOfOwner’,…) called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 134, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x1535600)’,‘DateType’,‘Created’,‘CompileRestriction’,1,‘OwnerOp’,‘=’,‘RefreshSearchInterval’,-1,…) called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 1074, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: eval {…} called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 1068, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: HTML::Mason::Request::comp(‘undef’,‘undef’,‘DateType’,‘Created’,‘CompileRestriction’,1,‘OwnerOp’,‘=’,‘RefreshSearchInterval’,…) called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 760, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: HTML::Mason::Request::call_next(‘HTML::Mason::Request::CGI=HASH(0x14170e8)’,‘DateType’,‘Created’,‘CompileRestriction’,1,‘OwnerOp’,‘=’,‘RefreshSearchInterval’,-1,…) called at /opt/rt3/share/html/autohandler line 195, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: HTML::Mason::Commands::ANON(‘DateType’,‘Created’,‘CompileRestriction’,1,‘OwnerOp’,‘=’,‘RefreshSearchInterval’,-1,‘ValueOfOwner’,…) called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 134, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x14171c0)’,‘DateType’,‘Created’,‘CompileRestriction’,1,‘OwnerOp’,‘=’,‘RefreshSearchInterval’,-1,…) called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 1069, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: eval {…} called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 1068, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: HTML::Mason::Request::comp(‘undef’,‘undef’,‘undef’,‘DateType’,‘Created’,‘CompileRestriction’,1,‘OwnerOp’,‘=’,…) called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 338, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: eval {…} called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 338, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: eval {…} called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 297, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: HTML::Mason::Request::exec(‘HTML::Mason::Request::CGI=HASH(0x14170e8)’) called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 183, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: eval {…} called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 183, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: HTML::Mason::Request::CGI::exec(‘HTML::Mason::Request::CGI=HASH(0x14170e8)’) called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/Interp.pm line 207, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: HTML::Mason::Interp::exec(‘undef’,‘undef’,‘DateType’,‘Created’,‘CompileRestriction’,1,‘OwnerOp’,‘=’,‘RefreshSearchInterval’,…) called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 121, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: eval {…} called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 121, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: HTML::Mason::CGIHandler::_handler(‘HTML::Mason::CGIHandler=HASH(0xa69a70)’,‘HASH(0x14046bc)’) called at /usr/local/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 76, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: HTML::Mason::CGIHandler::handle_cgi_object(‘HTML::Mason::CGIHandler=HASH(0xa69a70)’,‘CGI::Fast=HASH(0x152e68c)’) called at /opt/rt3/bin/mason_handler.fcgi line 54, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: eval {…} called at /opt/rt3/bin/mason_handler.fcgi line 54, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: Stack:, referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/usr/local/lib/perl5/5.8.3/Carp.pm:192], referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/usr/local/lib/perl5/site_perl/5.8.3/FreezeThaw.pm:542], referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/usr/local/lib/perl5/site_perl/5.8.3/FreezeThaw.pm:679], referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/Tickets_Overlay.pm:898], referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/Interface/Web.pm:602], referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:46 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/share/html/Search/Listing.html:101], referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:53 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/share/html/autohandler:195], referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
[Wed Apr 21 08:18:53 2004] [error] [client 10.32.2.13] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: (/opt/rt3/lib/RT/Tickets_Overlay.pm:902), referer: http://mycompany.com/Search/Listing.html?ClearRestrictions=1
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Try this patch and send feedback please.
This patch doesn’t solve similar problem with international(wide) chars
in search requests.
Best regards. Ruslan.

Parish, Brent wrote:

Hi.

I am seeing this error every time a user does a new search, or adds a new component to the search (refines it).

I saw another post with the same error, but no resolution
( http://lists.fsck.com/pipermail/rt-users/2004-March/022214.html )

Strange I only see it during the search functions… I made a bunch of changes within the period of a few days, so I can’t be sure which introduced it. The biggest changes were an upgrade from 3.0.9 to 3.0.10 and adding fastcgi.

Does anyone know what this might be from?

Thanks!
Brent

[snip]

FreezeThaw.patch (597 Bytes)

Try this patch and send feedback please.
This patch doesn’t solve similar problem with international(wide) chars
in search requests.

Thanks. Applied.

Did you appy it also to rt3.fsck.com?
I tested if it was able to search the subject of the ticket I created, the 5585, but tösing in quick search or normal search didn’t give any result.

Thanks

SamuelFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Wednesday, 21 April, 2004 21:45
To: Ruslan U. Zakirov
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] FreezeThaw error when doing a search

Try this patch and send feedback please.
This patch doesn’t solve similar problem with international(wide)
chars
in search requests.

Thanks. Applied.

  Best regards. Ruslan.

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Developer and Administrator training is coming to LA, DC and Frankfurt this spring and summer. http://bestpractical.com/services/training.html

Sign up early, as class space is limited.

Did you appy it also to rt3.fsck.com?
I tested if it was able to search the subject of the ticket I created, the 5585, but tösing in quick search or normal search didn’t give any result.

rt3.fsck.com is running rt 3.1.15, which uses very different search
stuff. Can you attempt the search again and tell me what time you did
so, so I can have a look at database logs?

Best,
Jesse