FreezeThaw error in RT3

RT Users
1

Hello,

we do see errors like below all over RT3 log (RT3.0.11 + RTIR 1.0.6rc1 +
RTFM 2.0.4). Anyone any idea where they come from? The system seems to
work fine, so I am not sure what causes them (well, beside the fact that
it seems to be a search of some sort, but different every time)…

Dec 14 16:05:00 unknown RT: Do not know how to thaw data with code F' at /opt/perl/lib/site_perl/5.8.4/FreezeThaw.pm line 542\n FreezeThaw::thawScalar(0) called at /opt/perl/lib/site_perl/5.8.4/FreezeThaw.pm line 679\n FreezeThaw::thaw('FrT%3B%404%7C%256%7C%242%7C10%242%7C11%242%7C12%258%7C%2411%7...') called at /opt/rt3/lib/RT/Tickets_Overlay.pm line 905\n eval {...} called at /opt/rt3/lib/RT/Tickets_Overlay.pm line 904\n RT::Tickets::ThawLimits('RT::Tickets=HASH(0x1a0b91c)', 'FrT%3B%404%7C%256%7C%242%7C10%242%7C11%242%7C12%258%7C%2411%7...') called at /opt/rt3/lib/RT/Interface/Web.pm line 604\n HTML::Mason::Commands::ProcessSearchQuery('ARGS', 'HASH(0x187bda4)') called at /opt/rt3/share/html/RTIR/Listing.html line 82\n HTML::Mason::Commands::__ANON__('DateType', 'Created', 'OwnerOp', '=', 'CompileRestriction', 1, 'RefreshSearchInterval', -1, 'ValueOfOwner', ...) called at /opt/perl/lib/site_perl/5.8.4/HTML/Mason/Component.pm line 134\n HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xeda448)', 'DateType', 'Creat Dec 14 16:05:00 unknown RT: limiting to 50 rows\n [....] Dec 15 13:31:08 unknown RT: Do not know how to thaw data with code F’
at /opt/perl/lib/site_perl/5.8.4/FreezeThaw.pm line 542\n
FreezeThaw::thawScalar(0) called at
/opt/perl/lib/site_perl/5.8.4/FreezeThaw.pm line 679\n
FreezeThaw::thaw(‘FrT%3B%404%7C%256%7C%241%7C4%241%7C5%241%7C6%258%7C%2411%7CDE…’)
called at /opt/rt3/lib/RT/Tickets_Overlay.pm line 905\n eval {…}
called at /opt/rt3/lib/RT/Tickets_Overlay.pm line 904\n
RT::tickets::ThawLimits(‘RT::Tickets=HASH(0x1ad9bb8)’,
‘FrT%3B%404%7C%256%7C%241%7C4%241%7C5%241%7C6%258%7C%2411%7CDE…’)
called at /opt/rt3/lib/RT/Interface/Web.pm line 604\n
HTML::Mason::Commands::ProcessSearchQuery(‘ARGS’, ‘HASH(0x1908fcc)’)
called at /opt/rt3/share/html/RTIR/Listing.html line 82\n
HTML::Mason::Commands::ANON(‘OwnerOp’, ‘=’, ‘CompileRestriction’, 1,
‘CustomFieldOp6’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘CustomField1’, …) called
at /opt/perl/lib/site_perl/5.8.4/HTML/Mason/Component.pm line 134\n
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x1b01c64)’,
‘OwnerOp’, ‘=’, 'Compile
Dec 15 13:31:08 unknown RT: limiting to 50 rows\n

Best regards,

Ruediger Riediger

Dr. Ruediger Riediger Sun Microsystems GmbH
NSG - SunCERT Komturstr. 18a
mailto:Ruediger.Riediger@Sun.com D-12099 Berlin
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2

It’s minor bug happens when you try to search with wide chars.
I don’t know is it fixed or not in mainline. I’ve fixed it locally, but
can’t find required patch.

Ruediger Riediger wrote:

3

It’s minor bug happens when you try to search with wide chars.
I don’t know is it fixed or not in mainline. I’ve fixed it locally, but
can’t find required patch.

I get this errors as well.

A patch would be very welcome.

/ol
< Otmar Lendl (lendl@nic.at) | nic.at Systems Engineer >

4

Ruslan U. Zakirov wrote:

It’s minor bug happens when you try to search with wide chars.
I don’t know is it fixed or not in mainline. I’ve fixed it locally, but
can’t find required patch.

if you could find the fix, that would be very much appreciated.
It’s not fixed in the mainline, this error is from 3.0.12.

Best regards,

Ruediger Riediger

Dr. Ruediger Riediger Sun Microsystems GmbH
NSG - SunCERT Komturstr. 18a
mailto:Ruediger.Riediger@Sun.com D-12099 Berlin
NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
PGP 2048RSA/0x2C5020E9 964C E189 0FF0 8882 2BAB 65E2 6912 1FF2