Forwarding Request to External Address

Hi,

I forward my requests to a external company. But when they reply the
requester doesn’t get the replies.
I can get it working by using the “On Transaction” ( condition ) , is there
any way to get it working with the “On Correspond” ( condition ) ?

Any help much appreciated.

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I forward my requests to a external company. But when they reply the
requester doesn’t get the replies.
I can get it working by using the “On Transaction” ( condition ) , is there
any way to get it working with the “On Correspond” ( condition ) ?

You really need to show your scrips configuration and a relevant
debug level log of the Scrips triggered when the external company
replies.

On a stock RT configuration, I’d expect a correspondence to a ticket
to be sent to the requestors.

-kevin