I must be overlooking something but… I don’t see a way to add a
note/comment when I forward a ticket or ticket comment. Along the same
lines is it possible to attach an existing ticket attachment to a forward
or a reply with a note/comment?
thanks
ram
I must be overlooking something but… I don’t see a way to add a note/comment when I forward a ticket or ticket comment. Along the same lines is it possible to attach an existing ticket attachment to a forward or a reply with a note/comment?
Isn’t that what jumbo update page is for? Allows you to make several changes to a ticket simultaneously.
Tim
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
Thanks Tim but that’s not quite what I meant.
If I want to forward an attachment from a ticket to an email address and
add a note like “check out this file we received” how do I go about it? I
can forward tickets or ticket parts (transactions) but I don’t see a way to
add a note to the forward message.On Fri, Apr 13, 2012 at 1:21 AM, Tim Cutts tjrc@sanger.ac.uk wrote:
On 12 Apr 2012, at 22:03, Ram wrote:
I must be overlooking something but… I don’t see a way to add a
note/comment when I forward a ticket or ticket comment. Along the same
lines is it possible to attach an existing ticket attachment to a forward
or a reply with a note/comment?Isn’t that what jumbo update page is for? Allows you to make several
changes to a ticket simultaneously.Tim
–
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
Thanks Tim but that’s not quite what I meant.
If I want to forward an attachment from a ticket to an email address and add a note like “check out this file we received” how do I go about it? I can forward tickets or ticket parts (transactions) but I don’t see a way to add a note to the forward message.
I can think of a hack way to do it, but you probably wouldn’t want to do this in reality; you could create an RTFM article out of the comment/attachment that you want to send, and then send a reply to the ticket using the RTFM article you’ve just created. Blech.
Tim
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
Thanks Tim but that’s not quite what I meant.
If I want to forward an attachment from a ticket to an email address and add a note like “check out this file we received” how do I go about it? I can forward tickets or ticket parts (transactions) but I don’t see a way to add a note to the forward message.
I can think of a hack way to do it, but you probably wouldn’t want to do this in reality; you could create an RTFM article out of the comment/attachment that you want to send, and then send a reply to the ticket using the RTFM article you’ve just created. Blech.
That won’t work with actual attachments.
The feature Ram has asked about has an open ticket in the issues
tracker, I’m not aware of any work on it (modifying the Forward page
to allow content inclusion). It shouldn’t be hard to set up and I’d
love to see a patch for it.
Being able to reply to a ticket including arbitrary attachments from
other transactions on the ticket is a feature we’ve been playing with for
4.2, but we don’t know if it’ll make the cute.
-kevin