I have a quick question about RT.
We have a group of technicians that work entirely from the RT’s web
interface, so they never see any email. This works great, but they want
a way to forward a ticket, including any attachments, to an outside
I have no idea how to get this accomplished, my first thought was to
write a perl script that would send the ticket log and attachment to an
email address of choice. I’m a intermediate perl programmer on a good
day, so I was wondering if anyone had any better ideas.
Thanks in advance,
Also, everyone at my company loves RT, it has changed the way we do support!