We’ve gotten a grant to purchase some software to track “first contact
resolutions” for our helpdesk.
In looking at potential software, we’re finding mostly all-in-one
solutions that come packaged with a work order tracker and everything.
(1) Is anyone aware of tracking software for this purpose that
integrates with RT, either home-grown or commercially-available.
(2) Jesse, does this sound like something that BP would be interested in
taking on? What kind of rate structure would we be looking at if we
Web Programmer / Analyst
Longview, Texas USA