Finishing a Debian RT install

RT Users
1

Hi everyone,

I’m just starting down the RT path. I’ve got Debian/MySQL/Postfix installed
on an old server and I’ve installed the request-tracker3 Debian package. I
found the docs for setting up RT on Debian, but it refers to an older
version. I’m wondering if someone who’s running RT on Debian could provide a
list of tasks that need to be done to get RT installed. It looks like I need
to:

  1. Set some parameters in RT_SiteConfig.pm
  2. Configure apache to use mod_perl and point to the proper directory.
  3. ???

I’ve never set up mod_perl before. Using the apache directives listed in the
install docs produces the following error when I try to restart:

Reloading apache modulesSyntax error on line 1052 of /etc/apache/httpd.conf:
Invalid command ‘PerlModule’, perhaps mis-spelled or defined by a module not
included in the server configuration
failed

Any idea what to do at this point? Any pointers would be greatly
appreciated.

-Tim

Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103 fax: 952.988.4311 AIM: tis270

2

Tim Wilson wrote:

Reloading apache modulesSyntax error on line 1052 of /etc/apache/httpd.conf:
Invalid command ‘PerlModule’, perhaps mis-spelled or defined by a module not
included in the server configuration
failed

You’re missing mod_perl. apt-get install libapache-mod-perl
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

3

Tim Wilson wrote:

Hi everyone,

I’m just starting down the RT path. I’ve got Debian/MySQL/Postfix installed
on an old server and I’ve installed the request-tracker3 Debian package. I
found the docs for setting up RT on Debian, but it refers to an older
version. I’m wondering if someone who’s running RT on Debian could provide a
list of tasks that need to be done to get RT installed. It looks like I need
to:

  1. Set some parameters in RT_SiteConfig.pm
  2. Configure apache to use mod_perl and point to the proper directory.
  3. ???

Any idea what to do at this point? Any pointers would be greatly
appreciated.

-Tim

Look in /usr/share/doc/request-tracker3. Everything is explained. I
had RT up and running in like 30 minutes.