We are currently using RT 3.8.7.
I am writing a ticket query using the query builder for a customer support
queue. I want to show all tickets that are owned by customer support staff.
Right now I have to enumerate all the users by showing (OWNER = ‘…’ OR
OWNER = ‘…’ OR etc…)
What I’d like to do is just say if the owners group is ‘Customer Support’
but I don’t seem able to.
I’ve found in the forums where someone said RequestorGroup = ‘Customer
Support’ but this does not return any results, and anyway, I want to know if
the Owners group is customer support, not the requestor’s group.
Is there any query syntax that would give me what I am looking for? We are
willing to upgrade if that’s what it takes.
View this message in context: http://old.nabble.com/Find-All-tickets-owned-by-users-in-a-certain-group-tp32624964p32624964.html