Find All tickets owned by users in a certain group

RT Users
#1

We are currently using RT 3.8.7.

I am writing a ticket query using the query builder for a customer support
queue. I want to show all tickets that are owned by customer support staff.
Right now I have to enumerate all the users by showing (OWNER = ‘…’ OR
OWNER = ‘…’ OR etc…)

What I’d like to do is just say if the owners group is ‘Customer Support’
but I don’t seem able to.

I’ve found in the forums where someone said RequestorGroup = ‘Customer
Support’ but this does not return any results, and anyway, I want to know if
the Owners group is customer support, not the requestor’s group.

Is there any query syntax that would give me what I am looking for? We are
willing to upgrade if that’s what it takes.

Thanks,
Laura
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#2

We are currently using RT 3.8.7.

I am writing a ticket query using the query builder for a customer support
queue. I want to show all tickets that are owned by customer support staff.
Right now I have to enumerate all the users by showing (OWNER = ‘…’ OR
OWNER = ‘…’ OR etc…)

What I’d like to do is just say if the owners group is 'Customer Support’
but I don’t seem able to.

I’ve found in the forums where someone said RequestorGroup = ‘Customer
Support’ but this does not return any results, and anyway, I want to know if
the Owners group is customer support, not the requestor’s group.

Is there any query syntax that would give me what I am looking for? We are
willing to upgrade if that’s what it takes.

Unfortunately, I’m only aware of *Group syntax being available for
Watcher Groups (Requestor, Cc, AdminCc) and not for Owner.

-kevin