Filtering users

Is there a way within RT to create a scrip that prevents ticket creation
if the email originates from a particular email address, or if it has a
particular subject? I know… this could be done via procmail, but I was
hoping to have it such that the helpdesk admins could manage this from
within the interface since they are not that familiar with anything
other than Windows and web interfaces…

I checked the archives, but I didn’t come across much other than “use
procmail”…

Thanks!
-Rich

I checked the archives, but I didn’t come across much other than “use
procmail”…
You could always setup a minimal webmin configuration to allow them to
interact with procmail, though this open its own can of worms.

Cambridge Energy Alliance: Save money. Save the planet.

Is there a way within RT to create a scrip that prevents ticket creation
if the email originates from a particular email address, or if it has a
particular subject? I know… this could be done via procmail, but I was
hoping to have it such that the helpdesk admins could manage this from
within the interface since they are not that familiar with anything
other than Windows and web interfaces…

I checked the archives, but I didn’t come across much other than “use
procmail”…

Thanks!
-Rich

You can’t do this in a scrip - by the time you get into the scrips, the
ticket is already created. You could write on-create scrip that
immediately deletes the ticket if the requestor or subject match your
criteria.

Steve

Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T