As usual I am trying to find a technical solution to cover for my users laziness.
My users continually send email to my RT address but also include large distro lists. Obviously this will make quite a mess in people’s inbox’s.
Any suggestions on how to filter/block/parse/remove the Distro lists from RT request? I tried looking at procmail, but didn’t see an obvious solution for stripping out the firstname.lastname@example.org address from the request while leaving the request intact.