Filter LDAP User for owner assign

RT Users
1

Hello,

now we have a lage number of LDAP Users listed in the Owner Dropdown
Field. We assigned a ticket only a view staff members, so how can i filter
the dropdown Field ?

Greetings

Ingo

Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134

2

now we have a lage number of LDAP Users listed in the Owner Dropdown Field. We assigned a
ticket only a view staff members, so how can i filter the dropdown Field ?

You probably assigned OwnTicket to Everyone or Unprivileged, either
globally or on a queue level and need to make sure that right only
goes to staff users

-kevin

3

thank you that’s it.
I’ve got to much rights to the unprivileged Group

Kevin Falcone falcone@bestpractical.com
Gesendet von: rt-users-bounces@lists.bestpractical.com
03.01.2011 17:03
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Re: [rt-users] Filter LDAP User for owner assign [AGES: Viren geprüft !!]

now we have a lage number of LDAP Users listed in the Owner Dropdown
Field. We assigned a
ticket only a view staff members, so how can i filter the dropdown
Field ?

You probably assigned OwnTicket to Everyone or Unprivileged, either
globally or on a queue level and need to make sure that right only
goes to staff users

-kevin

Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134