File locking for open tickets

RT Users
1

Dear List,

If two people are working the same queue, and one person
grabs a ‘new’ ticket, is that ticket set to ‘open’ with
the act of viewing it in their browser?

Thanks,

2

Dave Dennis wrote:

Dear List,

If two people are working the same queue, and one person
grabs a ‘new’ ticket, is that ticket set to ‘open’ with
the act of viewing it in their browser?

Thanks,

±------------------------

The rt-users Archives

RT Developer and Administrator training is coming to LA, DC and Frankfurt this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.

Why on earth didn’t you just test it? :slight_smile:

Anyway, once you view a ticket it’s status is updated from the db on
loading the new page. In short yes.

/rhb

3

Rasmus Br?gger wrote:

Dave Dennis wrote:

If two people are working the same queue, and one person
grabs a ‘new’ ticket, is that ticket set to ‘open’ with
the act of viewing it in their browser?

Why on earth didn’t you just test it? :slight_smile:

Apparently it’s easier to ask, and get advice that might be
wrong…

Anyway, once you view a ticket it’s status is updated from the db on
loading the new page. In short yes.

…such as in this case. Merely viewing a ticket won’t update
its status. Try it and see.