Field From

Robson_silva · October 4, 2011, 5:11pm

hi folks,

When I create a ticket on RTIR I receive an email, ok.
How can I change the field “from” of the message i send ?

thanks

Robson Martins Guimarï¿½es da Silva
ATE - Mat. 12607
SST/DINF/CTI/DPF
556420249728

Ruslan_Zakirov1 · October 4, 2011, 6:01pm

Hi,

Like in RT it’s done via templates. I think FAQ has some examples.On Tue, Oct 4, 2011 at 7:11 PM, Robson silva robson.rmgs@dpf.gov.br wrote:

hi folks,

When I create a ticket on RTIR I receive an email, ok.
How can I change the field “from” of the message i send ?

thanks

–
Robson Martins Guimarães da Silva
ATE - Mat. 12607
SST/DINF/CTI/DPF
556420249728

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Best regards, Ruslan.