Field for last updated by the requestor only

RT Users
1

I’m in the process of getting to know the subtleties of RT better. When I sort tickets I own, I’d really like to sort only by the time the requestor last made an update. I really don’t care if, eg, I changed the ticket priority, but that will cause last updated to change, which messes up my ability to have things users have responded to at the top of my list. Is there a way to do this that I’m not aware of?

Thanks!

Sarah

2

I’d say you can create a new DateTime custom field “Requestor Last Update” and a scrip that has a custom condition and action that handles setting that custom field!

3

Wonderful, thanks, I’ll give that a shot!
Cheers,
Sarah