I am attempting to do two things that I need help on if this is
possible.
First is Im using custom fields with RT3 (Which I LOVE!) and I was
wondering if its possible to put the custom field info on a template for
a email to be sent later. Using the similar stuff found in the other
templates such as {$Ticket->id()} for example.
Second is Im trying to create a scrip that will automatically change a
ticket from Nobody to the user who has updated the ticket (from the
webpage) to the owner of the ticket. This would also be nice if you
could see if the owner is currently someone other than nobody and do not
change owners. Basically, first person to work on the ticket is stuck
with it.
Richie Crews
Unix Administrator / Internet Integrator
Red Hat Certified Engineer
Email: rcrews@intercall.com
Cell: (706) 773 - 3436
Desk: (706) 634 - 3681
Fax: (706) 634 - 3831
Unix is very user friendly, its just picky on who it likes…
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