Fetchmail and rt-mailgate

Hi all,

I’m interested in implementing ticket replies by email, and although
ticket creation is a plus is not necessary.
As I have a big number of queues and other constraints I don’t want to
create a reply address for each queue.
Is it possible using the fetchmail and rt-mailgate method, to poll just
one general email address, and RT sending the reply to the correct queue
and ticket, as the ticket number is global and not queue related ?

Regards,
Carlos Silva

Carlos Silva wrote:

Hi all,

I’m interested in implementing ticket replies by email, and although
ticket creation is a plus is not necessary.
As I have a big number of queues and other constraints I don’t want to
create a reply address for each queue.
Is it possible using the fetchmail and rt-mailgate method, to poll just
one general email address, and RT sending the reply to the correct queue
and ticket, as the ticket number is global and not queue related ?

I may well be wrong, and I’m sure someone will correct me very quickly
if I am, but I think the Queue you specify for the mailgate will only
apply to new ticket creation meaning that if a ticket already exists and
is in a different queue, the correspondence will be added and the ticket
will remain in the queue it was in.

I may be wrong.
Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com

Mike, you were right, that’s it, thanks.

I’ve tried without having a “–queue” so I thought it wouldn’t work,
silly me.

Regards,
Carlos Silva

Mike Peachey wrote: