Feature suggestion: An actual user overview page

RT Users
1

Hi all,

something which RT has always lacked, at least imo, is a tactical user
overview page. A quick summary with details about said user and links to
preset queries (tickets owned/created/commented on/replied to by this
user, full name, whatnot) would often be a convenient thing to have.

Sending to list to get a feel for other’s thoughts about this before filing a
wishlist item.

Richard

2

Hi all,

something which RT has always lacked, at least imo, is a tactical user
overview page. A quick summary with details about said user and links
to preset queries (tickets owned/created/commented on/replied to by
this user, full name, whatnot) would often be a convenient thing to
have.

Sending to list to get a feel for other’s thoughts about this before
filing a wishlist item.

If you are talking about a user overview page from the admin side… I
agree completely.

I don’t really see the need for such a thing from the
Authenticated User side, but as admin, I have wished many times for
something similar to a ticket search (and resulting table) for users.

http://gentgeen.homelinux.org

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3

Hi all,

something which RT has always lacked, at least imo, is a tactical user
overview page. A quick summary with details about said user and
links to
preset queries (tickets owned/created/commented on/replied to by this
user, full name, whatnot) would often be a convenient thing to have.

Sending to list to get a feel for other’s thoughts about this before
filing a
wishlist item.

Sure. I’d love one. I’ve wanted it for quite a while myself. If
anyone wants to mock something up,
I’d love to see it.

Best,
Jesse

4

If you are talking about a user overview page from the admin side… I
agree completely.

I don’t really see the need for such a thing from the
Authenticated User side, but as admin, I have wished many times for
something similar to a ticket search (and resulting table) for users.

I am seeing this from the ‘dispatches work to others’ side, so this is
somewhere in between the two. And yes, you do not want everyone to
be able to see that kind of info.

Richard

5

Sure. I’d love one. I’ve wanted it for quite a while myself. If anyone
wants to mock something up,
I’d love to see it.

Mock up as in

  1. code
  2. html
  3. hand-drawn png
  4. description of what is needed

?

RIchard

6

Sure. I’d love one. I’ve wanted it for quite a while myself. If
anyone
wants to mock something up,
I’d love to see it.

Mock up as in

  1. code
  2. html
  3. hand-drawn png
  4. description of what is needed

“Anything that starts discussion”

7

“Anything that starts discussion”

What I would love to see:

Info like email, realname etc

Predefined queries for tickets that have the person as
owner
creator
commentor
replier
someone who ever touched it.

All of those with any status, open, new, deleted, etc etc.

Then, I would like to see a count as in ‘user x has n total tickets,
m of which are new or open’.

Medium ticket closing time or some such could also be useful.

Richard