Feature requests

Hi, I just upgraded to RT 3.2.0, and so far I like what I see =)

Just a few comments so far:
-When setting: “Set($MyRequestsLength, 0);” then the whole block
should be disabled and not even be displayed on the main page.

-I would like to see added a “My Stalled Tickets” that essentially
shows all (configurable number) tickets that I own that are stalled.

We only handle incoming supports requests, so short summary:
-No need to create new requests in rt, as all new come by email
-No need for approval system (could be disabled in config?)
-No need to view my own requests as nobody can log in has any
-We have a need to see our stalled requests on the main page

-HK

Hi, I just upgraded to RT 3.2.0, and so far I like what I see =)

Just a few comments so far:
-When setting: “Set($MyRequestsLength, 0);” then the whole block
should be disabled and not even be displayed on the main page.

What would the setting be for unlimited then?

We only handle incoming supports requests, so short summary:
-No need to create new requests in rt, as all new come by email
-No need for approval system (could be disabled in config?)
-No need to view my own requests as nobody can log in has any
-We have a need to see our stalled requests on the main page

Edit Elements/MyTickets, line 29. Add “OR Status = ‘stalled’” . We do the
same - if we don’t, folks forget they have stalled tickets.