I’m experimenting with RT 3.2.2 and character encodings.
As I understand it, incoming emails are converted to, and stored in,
UTF-8 encoding. Outgoing email are unconditionally encoded in
$EmailOutputEncoding. Characters that can’t be represented in
$EmailOutputEncoding are replaced with question marks. (This should
never happen if you stay with the default encoding, UTF-8.)
Now, this is in principle just fine. However, UTF-8 is still not
universally supported in (for example) MUAs, so it would be nice to
have the possibility to stay away from UTF-8, if possible.
I’d like to have a setting, say @EmailOutputEncodings, which is a list
of encodings to try. The first encoding that safely encodes the email
should be selected. A reasonable default value might be
qw(us-ascii iso-8859-1 utf-8).
Leif Nixon Systems expert
National Supercomputer Centre Linkoping University