Feature Request: More than one email alias for 1 person

Not a pressing issue, but it would be nice:

I have a situation where a number of our users have 2 different ways of
having email addressed to them (e.g. js@myuniv.edu and
john.smith@myuniv.edu).

This can lead to mail loops when poorly formatted vacation rules are
used. (RT correspondence to requestor: js@myuniv.edu -> Vacation
Program -> to RT as john.smith@myuniv.edu -> sends correspondence to
js@myuniv.edu and loop continues).

Also it would be nice to look up all the tickets from that one user,
despite them having more than one email addresss.

I’d like to be able to “merge users”, by having an"EffectiveId" Column,
similar to what you can do with Tickets so that emails coming from any
of those email addresses are treated as coming from 1 email address.

Mike Patterson wrote:

I’d like to be able to “merge users”, by having an"EffectiveId" Column,
similar to what you can do with Tickets so that emails coming from any
of those email addresses are treated as coming from 1 email address.

$CanonicalizeEmailAddressMatch, $CanonicalizeEmailAddressReplace
(in your RT_SiteConfig) and/or RT::User::CanonicalizeEmailAddress
are probably what you’re looking for.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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