# Feature request: do not auto-reopen option

This might seem like a trivial or pointless request, but I would like the
ability to have a “do not auto-reopen” on resolved tickets for some
queues.

The use case is this: we use RT for some kinds of queues that have “final
to these final answers with messages that do not require further action –
for instance, “thanks for considering me…” etc.

How I might see it implemented: have “OnCorrespondToResolvedTicket” be a
scrip condition, and “OpenTicket”, “Ignore”, and “AutoReply” be scrip
actions.

Marc Hedlund
e: marc at precipice dot org

For 2.2, it’s my intent to make this a Scrip-configurable action.On Wed, Jan 23, 2002 at 11:31:56AM -0800, Marc Hedlund wrote:

This might seem like a trivial or pointless request, but I would like the
ability to have a “do not auto-reopen” on resolved tickets for some
queues.

The use case is this: we use RT for some kinds of queues that have “final
to these final answers with messages that do not require further action –
for instance, “thanks for considering me…” etc.

How I might see it implemented: have “OnCorrespondToResolvedTicket” be a
scrip condition, and “OpenTicket”, “Ignore”, and “AutoReply” be scrip
actions.

Marc Hedlund
e: marc at precipice dot org

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