Feature diff RT1 v. RT2?

Dear all,

Have searched the archives and couldn’t find a straight answer to this,
so apologies if it has been discussed before …

I have got RT 1.0.7 up-and-running - this was after a failed attempt to
install RT 2.0.11, which needed too many extra (Perl-related)
dependencies that broke critical stuff on the same box.

I am determined to have another go … but it would be useful to know
exactly what features I am currently missing out on by only using
version 1.0.7. Would someone be kind enough to summarize the main
features that the 2.x series has that the 1.x series does not have?

Many thanks,

Dave.

Dave Ewart
Dave.Ewart@cancer.org.uk
Computing Manager, Epidemiology Unit, Oxford
Cancer Research UK
PGP: CC70 1883 BD92 E665 B840 118B 6E94 2CFD 694D E370

I am determined to have another go … but it would be useful to know
exactly what features I am currently missing out on by only using
version 1.0.7. Would someone be kind enough to summarize the main
features that the 2.x series has that the 1.x series does not have?

There is really no comparison.

Let me see if I can use an analogy… “Please describe the difference in
features between the Horse and modern automobiles”.

You want RT2. There are screenshots online.

Would someone be kind enough to summarize the main features that the
2.x series has that the 1.x series does not have?

There is really no comparison.

Let me see if I can use an analogy… “Please describe the difference
in features between the Horse and modern automobiles”.

You want RT2. There are screenshots online.

A nice analogy … :slight_smile: I’ve seen the screenshots and I did like the
look of it and I appreciate that RT1 and RT2 are hugely different.

If you’d care to indulge me, though, can you mention one or two
specifc features which were absent from RT1 which you now feel that
you could not “be without” in RT2?

Dave.
Dave Ewart
Dave.Ewart@cancer.org.uk
Computing Manager, Epidemiology Unit, Oxford
Cancer Research UK
PGP: CC70 1883 BD92 E665 B840 118B 6E94 2CFD 694D E370

If you’d care to indulge me, though, can you mention one or two
specifc features which were absent from RT1 which you now feel that
you could not “be without” in RT2?

I think the main thing that I couldn’t live without in RT2 is improved
email handling. It handles attachments correctly, and stores the emails
in the database instead of in files in a directory.

Also there is a lot of customization you can do with rt2 as far as what
gets responded to and to who and so on. It’s a pain to set up right, but
when you’re done, it works good.

RT2 is much more template oriented, and you can change things quite easily
on pages if you don’t quite like them.

I have got RT 1.0.7 up-and-running - this was after a failed attempt to
install RT 2.0.11, which needed too many extra (Perl-related)
dependencies that broke critical stuff on the same box.

To install RT on the same box and to avoid conflicting with other modules
already installed on the box, use a private lib directory,

http://lists.fsck.com/pipermail/rt-users/2001-December/005802.html

The main advantage you’ve got with RT2 is being able to customise the
behaviour of the system in ways that you didn’t think possible.

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations

Thanks for your suggestions on this one, guys - much appreciated. I
will persevere with RT2 … :slight_smile:

Cheers,

Dave.
Dave Ewart
Dave.Ewart@cancer.org.uk
Computing Manager, Epidemiology Unit, Oxford
Cancer Research UK
PGP: CC70 1883 BD92 E665 B840 118B 6E94 2CFD 694D E370

Now you can all have another analogy.

Whether you drive a Mercedes Benz or a 20 year old Ford,
they will still get you from A to B.
Depends how much style you want to get there in :slight_smile:

Depending on your requirements and so forth, RT1 can still be a very
useful and effective
tool for your own personal implementation.

Dane

Dane Rapaport
Systems Administrator and All Round Nice Guy
Animal LOGIC, Fox Studios Australia
www.animallogic.com
p: +61 2 9383 4964
m: 0414 735 922