FAQ query - 5.3 Unpriviledged requestor rights to comment

Hi again,

Can anyone point me to where I can make this change (copied fro the
FAQ), as I can’t find it. Is this set on a ticket basis, a queue basis
or a global basis ?

Thanks,

David Ryan,
Baker Consultants

 5.3 Unpriviledged requestor rights to comment

 Q - Is it possible for an unpriviledged user to comment/reply on

the tickets he’s requestor for?

 A - Grant either 'Everyone' or (preferably) 'Requestor' the right

to ‘CommentOnTicket’ and ‘ReplyToTicket’.

You can set it at the “Group Rights” level either Globally or Per Queue.

Some advice from the field: I’d recommend granting the right to "Everyone"
rather than “Requestor”, that way you don’t reject corespondence if the
requestor happens to use a slightly different email address…On Wed, Nov 07, 2001 at 04:34:40PM +0000, David Ryan wrote:

Hi again,

Can anyone point me to where I can make this change (copied fro the
FAQ), as I can’t find it. Is this set on a ticket basis, a queue basis
or a global basis ?

Thanks,

David Ryan,
Baker Consultants

 5.3 Unpriviledged requestor rights to comment

 Q - Is it possible for an unpriviledged user to comment/reply on

the tickets he’s requestor for?

 A - Grant either 'Everyone' or (preferably) 'Requestor' the right

to ‘CommentOnTicket’ and ‘ReplyToTicket’.


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