Can anyone point me to where I can make this change (copied fro the
FAQ), as I can’t find it. Is this set on a ticket basis, a queue basis
or a global basis ?
5.3 Unpriviledged requestor rights to comment Q - Is it possible for an unpriviledged user to comment/reply on
the tickets he’s requestor for?
A - Grant either 'Everyone' or (preferably) 'Requestor' the right
to ‘CommentOnTicket’ and ‘ReplyToTicket’.