FAQ query - 5.3 Unpriviledged requestor rights to comment

RT Users
1

Hi again,

Can anyone point me to where I can make this change (copied fro the
FAQ), as I can’t find it. Is this set on a ticket basis, a queue basis
or a global basis ?

Thanks,

David Ryan,
Baker Consultants

 5.3 Unpriviledged requestor rights to comment

 Q - Is it possible for an unpriviledged user to comment/reply on

the tickets he’s requestor for?

 A - Grant either 'Everyone' or (preferably) 'Requestor' the right

to ‘CommentOnTicket’ and ‘ReplyToTicket’.

2

You can set it at the “Group Rights” level either Globally or Per Queue.

Some advice from the field: I’d recommend granting the right to “Everyone”
rather than “Requestor”, that way you don’t reject corespondence if the
requestor happens to use a slightly different email address…On Wed, Nov 07, 2001 at 04:34:40PM +0000, David Ryan wrote:

Hi again,

Can anyone point me to where I can make this change (copied fro the
FAQ), as I can’t find it. Is this set on a ticket basis, a queue basis
or a global basis ?

Thanks,

David Ryan,
Baker Consultants

 5.3 Unpriviledged requestor rights to comment

 Q - Is it possible for an unpriviledged user to comment/reply on

the tickets he’s requestor for?

 A - Grant either 'Everyone' or (preferably) 'Requestor' the right

to ‘CommentOnTicket’ and ‘ReplyToTicket’.

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