Failed to load module RT::Action::LinearEscalate

Hi,

I have installed LinearEsclate in Request Tracker 4.05.

When i launch in a terminal this command :

rt-crontool --search RT::Search::FromSQL --search-arg “(Status='new’
OR Status=‘open’ OR Status = ‘stalled’)” --action
RT::Action::LinearEscalate

i have this error :

[Fri Apr 20 09:44:37 2012] [crit]: Failed to load module
RT::Action::LinearEscalate. () at ./rt-crontool line 307.
(/opt/rt4/bin/…/lib/RT.pm:341)
Failed to load module RT::Action::LinearEscalate. () at ./rt-crontool
line 307.

I have installed LinearEsclate in Request Tracker 4.05.

LinearEscalate ships with RT 4.0.5

When i launch in a terminal this command :

rt-crontool --search RT::Search::FromSQL --search-arg
"(Status=‘new’ OR Status=‘open’ OR Status = ‘stalled’)" --action
RT::Action::LinearEscalate

i have this error :

[Fri Apr 20 09:44:37 2012] [crit]: Failed to load module
RT::Action::LinearEscalate. () at ./rt-crontool line 307.
(/opt/rt4/bin/…/lib/RT.pm:341)
Failed to load module RT::Action::LinearEscalate. () at
./rt-crontool line 307.

This executes fine for me, ensure that your Unix user has permissions
to see all the relevant files on disk.

-kevin

I have create an unix user : rtcrontool and i have add this user in
www-data group

And i have create in RT an user rtcrontool and set the unix user
parameter to rtcrontool

But i have ever :

Failed to load module RT::Action::LinearEscalate…

Hi all,
New here.
I’ve just had RT 4.0.5 set up by a third party company. I did not install it myself.
RT is not allowing automatic creation of new (unprivileged) users; they are returned an email with “RT could not load a valid user”.
I’ve had a search around; am I right in thinking the command:
Set($AutoCreate, {UnPrivileged => 1});
will solve my problem?
I have reasonable Unix knowledge; if this is siimply a case of logging into the server (via putty for example) and running the command, I will do it myself. If not…(I’ll pass it back to the third party company, which of course will cost money…)
Thanks
JD

I’ve just had RT 4.0.5 set up by a third party company. I did not install it myself.
RT is not allowing automatic creation of new (unprivileged) users; they are returned an email
with “RT could not load a valid user”.
I’ve had a search around; am I right in thinking the command:
Set($AutoCreate, {UnPrivileged => 1});
will solve my problem?
I have reasonable Unix knowledge; if this is siimply a case of logging into the server (via
putty for example) and running the command, I will do it myself. If not…(I’ll pass it back
to the third party company, which of course will cost money…)

AutoCreate is only for logging in and autocreating a user (you can
read about it in the config file). The logs and the email sent to the
RT owner should indicate that you need to grant the CreateTickets
right to the Unprivileged group if you want users autocreated.

-kevin

Hi Kevin,
Many thanks. I made the “Create Tickets” modification to the
Unprivileged group, and it now works!
Job done :slight_smile:
Thanks
JD