Im having some problems implementing this one…
I’ve installed it via CPAN, it appears under Scrips globally enabled as
Scrip 18, and uses template blank. I haven’t defined the
$ExtractSubjectTagOnTransaction in the RT_SiteConfig as the defaults are
sufficent for the testing.
However, as you can see from RT-debug, it doesn’t even trigger the
scrip. Am I doing something wrong here ???
[Sun Jun 19 08:36:22 2005] [debug]: Converting ‘ISO-8859-1’ to ‘utf-8’ for text/plain - [aaa #121] test this
(/opt/rt3/lib/RT/I18N.pm:225)
[Sun Jun 19 08:36:22 2005] [debug]: About to think about scrips for transaction #62373 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Sun Jun 19 08:36:22 2005] [debug]: About to think about scrips for transaction #62374 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Sun Jun 19 08:36:22 2005] [debug]: About to think about scrips for transaction #62375 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Sun Jun 19 08:36:22 2005] [debug]: About to think about scrips for transaction #62376 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Sun Jun 19 08:36:22 2005] [debug]: About to think about scrips for transaction #62377 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Sun Jun 19 08:36:22 2005] [debug]: About to prepare scrips for transaction #62377 (/opt/rt3/lib/RT/Transaction_Overlay.pm:158)
[Sun Jun 19 08:36:22 2005] [debug]: Found 4 scrips (/opt/rt3/lib/RT/Scrips_Overlay.pm:354)
[Sun Jun 19 08:36:23 2005] [debug]: About to commit scrips for transaction #62377 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)
[Sun Jun 19 08:36:23 2005] [info]: rt-3.4.2-77397-62377-4.7.95211475011264@iCare.iRun.com.au #77397/62377 - Scrip 4 (/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Sun Jun 19 08:36:23 2005] [info]: rt-3.4.2-77397-62377-4.7.95211475011264@iCare.iRun.com.au No recipients found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:247)
[Sun Jun 19 08:36:23 2005] [debug]: load cf Client (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:38)
[Sun Jun 19 08:36:23 2005] [debug]: load cf done: 1 Found Object (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:44)
[Sun Jun 19 08:36:23 2005] [debug]: look for cf in Body (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:48)
[Sun Jun 19 08:36:23 2005] [debug]: load cf Description (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:38)
[Sun Jun 19 08:36:23 2005] [debug]: load cf done: 1 Found Object (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:44)
[Sun Jun 19 08:36:23 2005] [debug]: look for cf in Body (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:48)
[Sun Jun 19 08:36:23 2005] [debug]: load cf Category (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:38)
[Sun Jun 19 08:36:23 2005] [debug]: load cf done: 1 Found Object (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:44)
[Sun Jun 19 08:36:23 2005] [debug]: look for cf in Body (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:48)
[Sun Jun 19 08:36:23 2005] [debug]: load cf LoginID (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:38)
[Sun Jun 19 08:36:23 2005] [debug]: load cf done: 1 Found Object (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:44)
[Sun Jun 19 08:36:23 2005] [debug]: look for cf in Body (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:48)
[Sun Jun 19 08:36:23 2005] [debug]: load cf Ctct_Phone (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:38)
[Sun Jun 19 08:36:23 2005] [debug]: load cf done: 1 Found Object (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:44)
[Sun Jun 19 08:36:23 2005] [debug]: look for cf in Body (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:48)
[Sun Jun 19 08:36:23 2005] [info]: Ticket 77397 created in queue ‘NS_Support’ by cartera@lei.net.au (/opt/rt3/lib/RT/Ticket_Overlay.pm:730)
[Sun Jun 19 08:36:26 2005] [debug]: Converting ‘ISO-8859-1’ to ‘utf-8’ for text/plain - [aaa #121] test this
(/opt/rt3/lib/RT/I18N.pm:225)
[Sun Jun 19 08:36:26 2005] [debug]: About to think about scrips for transaction #62378 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Sun Jun 19 08:36:26 2005] [debug]: About to think about scrips for transaction #62379 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Sun Jun 19 08:36:26 2005] [debug]: About to think about scrips for transaction #62380 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Sun Jun 19 08:36:26 2005] [debug]: About to think about scrips for transaction #62381 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Sun Jun 19 08:36:26 2005] [debug]: About to think about scrips for transaction #62382 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Sun Jun 19 08:36:26 2005] [debug]: About to prepare scrips for transaction #62382 (/opt/rt3/lib/RT/Transaction_Overlay.pm:158)
[Sun Jun 19 08:36:26 2005] [debug]: Found 4 scrips (/opt/rt3/lib/RT/Scrips_Overlay.pm:354)
[Sun Jun 19 08:36:27 2005] [debug]: About to commit scrips for transaction #62382 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)
[Sun Jun 19 08:36:27 2005] [info]: rt-3.4.2-77398-62382-4.7.7509598321474@iCare.iRun.com.au #77398/62382 - Scrip 4 (/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Sun Jun 19 08:36:27 2005] [info]: rt-3.4.2-77398-62382-4.7.7509598321474@iCare.iRun.com.au No recipients found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:247)
[Sun Jun 19 08:36:27 2005] [debug]: load cf Client (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:38)
[Sun Jun 19 08:36:27 2005] [debug]: load cf done: 1 Found Object (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:44)
[Sun Jun 19 08:36:27 2005] [debug]: look for cf in Body (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:48)
[Sun Jun 19 08:36:27 2005] [debug]: load cf Description (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:38)
[Sun Jun 19 08:36:27 2005] [debug]: load cf done: 1 Found Object (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:44)
[Sun Jun 19 08:36:27 2005] [debug]: look for cf in Body (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:48)
[Sun Jun 19 08:36:27 2005] [debug]: load cf Category (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:38)
[Sun Jun 19 08:36:27 2005] [debug]: load cf done: 1 Found Object (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:44)
[Sun Jun 19 08:36:27 2005] [debug]: look for cf in Body (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:48)
[Sun Jun 19 08:36:27 2005] [debug]: load cf LoginID (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:38)
[Sun Jun 19 08:36:27 2005] [debug]: load cf done: 1 Found Object (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:44)
[Sun Jun 19 08:36:27 2005] [debug]: look for cf in Body (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:48)
[Sun Jun 19 08:36:27 2005] [debug]: load cf Ctct_Phone (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:38)
[Sun Jun 19 08:36:27 2005] [debug]: load cf done: 1 Found Object (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:44)
[Sun Jun 19 08:36:27 2005] [debug]: look for cf in Body (/opt/rt3/lib/RT/Action/ExtractCustomFieldValues.pm:48)
[Sun Jun 19 08:36:27 2005] [info]: Ticket 77398 created in queue ‘NS_Support’ by cartera@lei.net.au (/opt/rt3/lib/RT/Ticket_Overlay.pm:730)
Adrian Carter
Technical Manager
Leading Edge Internet
Web http://www.lei.net.au http://support.lei.net.au
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail cartera@lei.net.au