Extracting information from $Ticket into template

RT Users
1

Hello,

I am are running RT3 v3.0.5 and are trying to send requestor information
along with a template. The problem is that I can’t figure out how the
syntax works for getting requestor information, or other information
except regular text printed with the mail.

While {$Ticket->CreatorObj->RealName} is used to get the name of the
creator I need a loop to extract all the requestors. And I also need to
know how the $Ticket-hash are supposed to be addressed, I’m obviously
missing some knowledge here…

I figure this isn’t a hard thing to do but right now I feel lost in the
great abstraction of RT3.

Sincerely,
J�rgen Niemi

2

J�rgen Niemi wrote:

Hello,

I am are running RT3 v3.0.5 and are trying to send requestor information
along with a template. The problem is that I can’t figure out how the
syntax works for getting requestor information, or other information
except regular text printed with the mail.

While {$Ticket->CreatorObj->RealName} is used to get the name of the
creator I need a loop to extract all the requestors. And I also need to
know how the $Ticket-hash are supposed to be addressed, I’m obviously
missing some knowledge here…

I figure this isn’t a hard thing to do but right now I feel lost in the
great abstraction of RT3.

Sincerely,
J�rgen Niemi

Templates in RT3 are Text::Template based with some limitations.
I think that this part of template can help you to understand using of
loops:
{ my $res;
my $Attachments = $Transaction->Attachments;
while (my $a = $Attachments->Next) {
next unless ($a->Filename);
$res .= “Attachments:\n” unless ($res);
$res.="
“.$RT::WebURL.”/Ticket/Attachment/“.$Transaction->Id().”/“. $a->id .”/".
$a->Filename;
}
$res;
}
This add plain text links to transaction attachments.

	Hope this can help. Ruslan.