Hello, I am relative new to RT, however, am very familiar with its use. I have just recently downloaded and installed the latest version as a new install. I have no problems with the product at all. However, the need to extract various string from the email that is being sent to RT and place those strings into Custom Fields is paramount. I have found several web “HowTo”, listing in other forums as well as several examples, all of which DO NOT WORK with this current latest version of RT.
I have also installed the RT-Extension-ExtractCustomFieldValues-3.14 add on, which did show some results in logs, but it does not appear to work either.
I have created a template in side a group and assigned a script. Some
TYpe is Simple
using: SourceAddress|Body|Source Address\s*(\w$)|
Condition: On Create
Action: Extract Custom Field Values With Code in Template
Template is defined with the above listed template’s name.
The above works fine and does produce a log entry and the CF is populated with the first word in “Source Address” string ot the email. In this case the value is 192.
However, I can NOT get any other regex extraction process to work. The email contains: