Extract IP from CustomField IP

RT Developers
1

Hello,

I hope you are doing good.

I wrote a script that extract the CustomField IP values and analyze it from external sources but it happens that RTIR as far I know only parse the IPs from the IR content OnCreate and my script also analyze the IPs OnCreate.

How can I work around with this conflict?

Thank you,
Pedro Cunha

2

Does disaling the scrip that is setting the IP custom field from RTIR solve the issue?

3

Hello

No, because I need the values from CustomField IP that are being set by the scrip

4

I’d look to have your scrip run when the IP custom field is changed instead of on create

5

How can I set the scrip to be executed after the custom field is changed?

Thank you

6

Off the top of my head I don’t recall but it something similar to this:

my $ip_cf = RT::CustomField->new(RT->SystemUser);
my($ret, $msg) = $ip_cf->Load( 'IP' );
unless ( $ret ) {
    RT::Logger->error( "Could not load IP custom field: $msg" );
   return;
}
# Might also want to run for create?
return unless $self->TransactionObj->Type eq 'Set';
return unless $self->TransactionObj->Field eq $ip_cf->Id;
return 1;
7

I will try, thank you