Extra safety on RT internal comments

RT Users
1

Dear All,

We have something call abc-internal@clientdomain.commailto:abc-internal@clientdomain.com which use as internal comments, sometime someone accidently send out email without -internal to cause email directly send to client, is there have a way to confirm if the internal comment is being filter and not send to client ?!

Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 2222 M +852 9880 1217
Hong Kong . Singapore . Tokyo

2

We have something call [1]abc-internal@clientdomain.com which use as internal comments,
sometime someone accidently send out email without -internal to cause email directly send to
client, is there have a way to confirm if the internal comment is being filter and not send to
client ?!

What would you filter on to know that the user used the wrong address?
If there’s something easy to match on, your mail system could be
taught to redirect to the correct rt-mailgate command.

-kevin