Ok, we have RT installed as such, and the boss wants to integrate
into the customer/staff portal a few things… namely Total Tickets held
by a user/queue, and the ability to dump the RTFM stuff into an ‘FAQ’ page.
Whats the best way to tackle this? External queries via CLI tools
that just updates the Portal? does the RSS/XML stuff reveal this
information nicely? Would pulling it via XML into the Portal work ok ?
Which way should I head? As either seems as if it can be made to work
regardless, I’d just prefer to know which is the better option.
Leading Edge Internet