Externally Reporting Ticket Info? (e.g, in Portals..)

Me again,
Ok, we have RT installed as such, and the boss wants to integrate
into the customer/staff portal a few things… namely Total Tickets held
by a user/queue, and the ability to dump the RTFM stuff into an ‘FAQ’ page.

Whats the best way to tackle this? External queries via CLI tools 

that just updates the Portal? does the RSS/XML stuff reveal this
information nicely? Would pulling it via XML into the Portal work ok ?
Which way should I head? As either seems as if it can be made to work
regardless, I’d just prefer to know which is the better option.



Adrian Carter
Technical Manager
Leading Edge Internet

Web http://www.lei.net.au http://support.lei.net.au
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail cartera@lei.net.au