External Authentication with LDAP menssager erro!

After the configuration / opt/rt4/etc/RT_Siteconfig and /
opt/rt4/local/plugins/RT-Authen-ExternalAuth/etc/RT_Siteconfig he show me
this Feedback below.

Set up where I can be wrong or WHAT?

%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is
Copyright © 1996-2011 Best Practical Solutions, LLC %# %# %# (Except where
explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %#
This work is made available to you under the terms of Version 2 of %# the
GNU General Public License. A copy of that license should have %# been
provided with this software, but in any event can be snarfed %# from
www.gnu.org. %# %# This work is distributed in the hope that it will be
useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %#
Public License for more details. %# %# You should have received a copy of
the GNU General Public License %# along with this program; if not, write to
the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor,
Boston, MA %# 02110-1301 or visit their web page on the internet at %#
http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION
SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit
the rights granted %# to you to modify and distribute this software under
the terms of %# the GNU General Public License and is only of importance to
you if %# you choose to contribute your changes and enhancements to the %#
community by submitting them to Best Practical Solutions, LLC.) %# %# By
intentionally submitting any modifications, corrections or %# derivatives to
this work, or any other work intended for use with %# Request Tracker, to
Best Practical Solutions, LLC, you confirm that %# you are the copyright
holder for those contributions and you grant %# Best Practical Solutions,
LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual,
license to use, copy, create derivative %# works based on those
contributions, and sublicense and distribute %# those contributions and any
derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <%init> my ($good, $msg)
= RT::Interface::Web::AttemptPasswordAuthentication(%ARGS);
$ARGS{‘actions’} = [$msg] if not $good and $msg; <& /Elements/Login, %ARGS


Arlon Sousa
+55 21 2494 9110 / +55 21 3172 9673 / +55 21 7801-9264
mailto:arlon.sousa@ispm.com.br arlon.sousa@ispm.com.br

Avenida das Américas, 700 | Bloco 3| cj.218
Barra da Tijuca | 22640-100
Rio de Janeiro/RJ | Brasil
http://www.ispm.com.br/ www.ispm.com.br

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This file only contains an example, this config isn’t used for RT:


The content however can be included in this file:


In there you’ll have to make sure that everything is configured for your

Adding this line to your RT_SiteConfig will help finding problems, might
help a bit:

Set($LogToSyslog, “debug”);

And, last but not least. Make sure you’ve loaded the plugin in your

How we have the plugins set, ExternalAuth at the end.

Set(@Plugins, (qw(RT::Extension::SLA RT::Extension::HistoryFilter
RT::Extension::ResetPassword RT::Extension::MergeUsers

Hope this helps a bit, otherwise you’ll have to provide us with more info
on what your trying to do + what your current RT_SiteConfig.pm looks like.
(and possibly debug info if available)

– Bart

Op 6 december 2011 13:15 schreef Arlon Sousa arlon.sousa@ispm.com.br het

(always reply to the list)

Looks like your trying to load the SLA plugin while RT is saying it can’t
load it.

Have you tried removing the SLA plugin from your plugins line and
restarting apache after that?

– Bart

Op 6 december 2011 14:26 schreef Arlon Sousa arlon.sousa@ispm.com.br het