Hi all,
I’m using RT 3.6.6 and I’d like to use the extension CommandByMail.
Well, I downloaded the source and follow the instrunctions to install,
but I didn’t understand in what file and in what part of that file I
have to put the CommandByMail configuration.
Any help?
Regards,
Reginaldo Russinholi
Developer/Sys.Adm.
IRapida Telecom
Hi all,
I’m using RT 3.6.6 and I’d like to use the extension CommandByMail.
Well, I downloaded the source and follow the instrunctions to install,
but I didn’t understand in what file and in what part of that file I
have to put the CommandByMail configuration.
Any help?
Hi Reginaldo,
The config for CommandByMail goes in your RT_SiteConfig.pm file. If
you’re using the standard layout, it’ll be in /opt/rt3/etc.
Shawn
Thanx Shawn,
But I’ve put the following line at the end of RT_SiteConfig.pm
@MailPlugins = qw(Auth::MailFrom Filter::TakeAction);
and it doesn’t work yet.
One more question, to send commands by e-mail I need put the commands
at beginning of the mail, right? Like that:
Owner: root
Status: open
Some comments about the changes.
Is it correct?
Reginaldo
Shawn M Moore escreveu:
On Thu, Sep 04, 2008 at 01:59:06PM -0300, Reginaldo Russinholi wrote:
Hi all,
I’m using RT 3.6.6 and I’d like to use the extension CommandByMail.
Well, I downloaded the source and follow the instrunctions to install,
but I didn’t understand in what file and in what part of that file I
have to put the CommandByMail configuration.
Any help?
Hi Reginaldo,
The config for CommandByMail goes in your RT_SiteConfig.pm file. If
you're using the standard layout, it'll be in /opt/rt3/etc.
Shawn
Something I’ve noticed with this extension is that using vcards
actually forces the extension to spew out mailgate errors. I assume the
reason being that vcards use something similar to:
something: somethingelse
cmd via mail extension doesn’t like this.
I’ve got around this with a very bad hack by sending errors to another
email address.
Specifically this line:
my $ErrorsTo = RT::Interface::ParseErrorsToAddressFromHead(
$args{‘Message’}->head );
I changed this to:
my $ErrorsTo = “person@dom.ai.n”;
and restarted apache.
Hope this helps someone.
Reginaldo Russinholi wrote:
Thanx Shawn,
But I’ve put the following line at the end of RT_SiteConfig.pm
@MailPlugins = qw(Auth::MailFrom Filter::TakeAction);
and it doesn’t work yet.
One more question, to send commands by e-mail I need put the commands
at beginning of the mail, right? Like that:
Owner: root
Status: open
Some comments about the changes.
Is it correct?
Reginaldo
Shawn M Moore escreveu:
On Thu, Sep 04, 2008 at 01:59:06PM -0300, Reginaldo Russinholi wrote:
Hi all,
I’m using RT 3.6.6 and I’d like to use the extension CommandByMail.
Well, I downloaded the source and follow the instrunctions to install,
but I didn’t understand in what file and in what part of that file I
have to put the CommandByMail configuration.
Any help?
Hi Reginaldo,
The config for CommandByMail goes in your RT_SiteConfig.pm file. If
you're using the standard layout, it'll be in /opt/rt3/etc.
Shawn
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Garith Dugmore
Senior Systems Administrator
South African Astronomical Observatory
and Southern African Large Telescope
Phone: 021 460 9343
Fax: 021 447 3639
SAAO Website: http://www.saao.ac.za
SALT Website: http://www.salt.ac.za
Jabber: gar_I_th@jabber.co.za
MSN: garithd@hotmail.com
Skype: garith5512