Extending rt

RT Users
1

Hi,

I’m pretty new to RT what it concerns Scrips.

What I want is, when a ticket changes owner, send a mail to the new
owner general information about the ticket (as due-date and such)

So, I found OnOwnerChange, which I think will do the trick, so something
like this:

OnOwnerChange NotifyOwnerAsComment with template MyOwnTemplate
eate “MyOwnTemplate”?

So, my questions are:

  1. Am I on the right track

  2. Where can I find documentation about what I can use for variables in
    "MyOwnTemplate", such as $Ticket->Subject()

Med vänlig hälsning / Best regards,
Robin

2

Hi,

I’m pretty new to RT what it concerns Scrips.

What I want is, when a ticket changes owner, send a mail to the new
owner general information about the ticket (as due-date and such)

So, I found OnOwnerChange, which I think will do the trick, so something
like this:

OnOwnerChange NotifyOwnerAsComment with template MyOwnTemplate
eate “MyOwnTemplate”?

So, my questions are:

  1. Am I on the right track

  2. Where can I find documentation about what I can use for variables in
    "MyOwnTemplate", such as $Ticket->Subject()

Med vänlig hälsning / Best regards,
Robin