Exporting tickets for management viewing

RT Users
1

Is there a plugin or module that will allow a ticket to be exported?
There has been several times where upper management has wanted to view
a RT ticket, however they don’t have logins, it would be easier to
export it and email it off.

2

Is there a plugin or module that will allow a ticket to be exported?
There has been several times where upper management has wanted to view
a RT ticket, however they don’t have logins, it would be easier to
export it and email it off.

Export to what?

-kevin

3

Some kind of readable text.

4

Hi Tyler,

What version of rt are you using?

Thanks,
BillOn Mon, Jan 4, 2010 at 12:48 PM, Tyler Hall tyler@tylerhall.net wrote:

Some kind of readable text.

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5

3.8.2On Mon, Jan 4, 2010 at 1:57 PM, William Graboyes william.graboyes@theportalgrp.com wrote:

Hi Tyler,

What version of rt are you using?

Thanks,
Bill

On Mon, Jan 4, 2010 at 12:48 PM, Tyler Hall tyler@tylerhall.net wrote:

Some kind of readable text.

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6

Tyler,

The easiest thing I could think of is to upgrade to 3.8.6 and use the
forward ticket feature included there.

I am assuming that you want the contents of the replies and comments to go
to the “men upstairs”.

Unless I missed something.

Thanks,
BillOn Mon, Jan 4, 2010 at 12:59 PM, Tyler Hall tyler@tylerhall.net wrote:

3.8.2

On Mon, Jan 4, 2010 at 1:57 PM, William Graboyes william.graboyes@theportalgrp.com wrote:

Hi Tyler,

What version of rt are you using?

Thanks,
Bill

On Mon, Jan 4, 2010 at 12:48 PM, Tyler Hall tyler@tylerhall.net wrote:

Some kind of readable text.

The rt-users Archives

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Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

7

William -

I am assuming that you want the contents of the replies and comments to go
to the “men upstairs”.

You are correct. I’ll upgrade and see if that will meet my needs.

Thanks

8

I might be wrong , but the forward function will only forward a
particular reply or comment …
As I understand it what you need is a report on a ticket(s) including
ticket status etc, if this is the case, there is nothing to do this
within RT by default; however its fairly easy to do in a perl script
using the RT api.
I have done few of those in the past if you need to, I can dig one up
and mail you.

Regards;
Roy

Tyler Hall wrote:

9

I might be wrong , but the forward function will only forward a
particular reply or comment …

Newer versions of RT include a forward that applies to the whole
ticket.

-kevin

10

Tyler,

Have you thought of using SQL against the DataBase to create a report or
file? We have found RT Query to be incomplete for getting some data, but
that data is available with SQL. Is that something you considered?

Kenn
LBNLOn 1/5/2010 2:35 AM, Raed El-Hames wrote:

I might be wrong , but the forward function will only forward a
particular reply or comment …
As I understand it what you need is a report on a ticket(s) including
ticket status etc, if this is the case, there is nothing to do this
within RT by default; however its fairly easy to do in a perl script
using the RT api.
I have done few of those in the past if you need to, I can dig one up
and mail you.

Regards;
Roy

Tyler Hall wrote:

William -

I am assuming that you want the contents of the replies and comments to go
to the “men upstairs”.

You are correct. I’ll upgrade and see if that will meet my needs.

Thanks

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

11

[quote=“Raed_El-Hames, post:8, topic:24503”]
its fairly easy to do in a perl script
using the RT api.

Hey,
are you still online? if yes, I would be very appriciate, if you send to me the script. I’m totally new. I need only eyport my tickets with all of fields which include CFs, Comments, History and Attachment as well. Therefore should I learn from zero HowTo Perl? Or could you write to me step by step.

Best Regards,
Ahmet