We are currently running on version 4.0.12 and I am looking to find a way export the current list of articles my company has accrued over the years. I thought that there would be some type of easy export tool or function within RT that would export all the articles to a CSV or XML file, but I could not find one.
I was also thinking that I would be able to simply export the Articles table from the MySQL database we have, but the important content in the URI column links to “fsck.com-rtfm://ticket/article/#” which is what I am guessing has the content I need to tie in with the article.
I also did some searching through documentation to see if there was anything specific to exporting articles from RT but didn’t find anything. Any help is much appreciated.