Execution order of scrips?

RT3.0.7_01 on Solaros 5.8, MySQL 4.0.13, Apache 1.3.x + mod_perl.

Our RT worked fine for almost a year now. However, the past few weeks we’ve
frequently experienced cases where scrips don’t run.

I have default scrips from 3.0.7_01.

For example, the scrip OnCorrespondNotifyOtherRecipients doesn’t execute,
but Notify Requestors, Notify Admin will run on correspondence.

Or, OnCorresspondNotifyRequestors won’t execute, but all other correspond
scrips will.

This is driving us nuts, because I have to parse the logs to see who got
which email then generate mail through the web UI.

I looked at this in the wiki but it’s nonsense to me:
http://wiki.bestpractical.com/index.cgi?ScripExecOrder

Thanks for any help.

Joe Micciche

Joseph_Micciche@Progressive.com wrote:

RT3.0.7_01 on Solaros 5.8, MySQL 4.0.13, Apache 1.3.x + mod_perl.
Don’t you think that 3.0.7 a little bt old?

Our RT worked fine for almost a year now. However, the past few weeks we’ve
frequently experienced cases where scrips don’t run.

I have default scrips from 3.0.7_01.

For example, the scrip OnCorrespondNotifyOtherRecipients doesn’t execute,
Other recipients - it’s users who gets emails only once when you add
them on reply page.
but Notify Requestors, Notify Admin will run on correspondence.

Or, OnCorresspondNotifyRequestors won’t execute, but all other correspond
scrips will.
It’s better if you add log records, but your RT is still old…

Hi Ruslan,

RT3.0.7_01 on Solaros 5.8, MySQL 4.0.13, Apache 1.3.x + mod_perl.
Don’t you think that 3.0.7 a little bt old?

Yes 3.0.7_01 is a bit old, but that’s not an explanation for why scrips
stopped running when they ran fine for the past 11 months.

Our RT worked fine for almost a year now. However, the past few weeks
we’ve
frequently experienced cases where scrips don’t run.

I have default scrips from 3.0.7_01.

For example, the scrip OnCorrespondNotifyOtherRecipients doesn’t execute,
Other recipients - it’s users who gets emails only once when you add
them on reply page.

I have an example this morning where OnCorrespondNotifyRequestorsandCCs
didn’t run. I’d paste in the log entry, but there isn’t one for that scrip
in this case.

Anyone have any ideas, other than “upgrade”?

Joe Micciche