RT3.0.7_01 on Solaros 5.8, MySQL 4.0.13, Apache 1.3.x + mod_perl.
Our RT worked fine for almost a year now. However, the past few weeks we’ve
frequently experienced cases where scrips don’t run.
I have default scrips from 3.0.7_01.
For example, the scrip OnCorrespondNotifyOtherRecipients doesn’t execute,
but Notify Requestors, Notify Admin will run on correspondence.
Or, OnCorresspondNotifyRequestors won’t execute, but all other correspond
This is driving us nuts, because I have to parse the logs to see who got
which email then generate mail through the web UI.
I looked at this in the wiki but it’s nonsense to me:
Thanks for any help.