Excluding Global Scripts/Actions from a queue

RT Users
1

Greetings.

I would like to know if it’s at all feasible to exclude an specific
queue from being assigned the global script/actions on RT

This is in order to avoid manual assignement of Script/Actions on a
per-queue basis to have this kind of behaviour, i have a lot of queues
and i would like to avoid this.

OTOH, I’ve searched on the list and didn’t find any close answers to this.

Thanks in advance for any pointers and have a nice day.

Julio C. Ortega
Coordinador Técnico y del Equipo de
Infraestructura
ONUVA | Integración de Sistemas
http://www.onuva.com

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2

Hi,
Search for dirk papes deaktivate global scrips, they are doing what you need.

Torsten

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Gesendet: Wed Mar 03 16:37:18 2010
Betreff: [rt-users] Excluding Global Scripts/Actions from a queue

Greetings.

I would like to know if it’s at all feasible to exclude an specific
queue from being assigned the global script/actions on RT

This is in order to avoid manual assignement of Script/Actions on a
per-queue basis to have this kind of behaviour, i have a lot of queues
and i would like to avoid this.

OTOH, I’ve searched on the list and didn’t find any close answers to this.

Thanks in advance for any pointers and have a nice day.

Julio C. Ortega
Coordinador Técnico y del Equipo de
Infraestructura
ONUVA | Integración de Sistemas

3

I would like to know if it’s at all feasible to exclude an specific
queue from being assigned the global script/actions on RT

This is in order to avoid manual assignement of Script/Actions on a
per-queue basis to have this kind of behaviour, i have a lot of queues
and i would like to avoid this.

I this scrip action is just sending notification, then you can disable
this per queue by creating at the queue level an empty template with
exactly the same name as the global template used by the scrip.

Else, to really deactivate a global scrip at queue level, you have to
patch RT or wrote the queue list in the scrip condition :wink:

4

Hi,
Search for dirk papes deaktivate global scrips, they are doing what you need.

Seconded, we use them a lot.

I would love to see this functionality available in the core.

Cheers,
Dominic.

Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford

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