Exclude queue from 10 Newest Unowned Tickets

I’m not seeing anything obvious in the Configuration menu to do this. Is it
possible?

Keep up with me and what I’m up to: http://theillien.blogspot.com

Nevermind…I’ve yet again found the solution AFTER asking about it.

shame on me.

Keep up with me and what I’m up to: http://theillien.blogspot.com

Mathew Snyder wrote:

If you don’t mind me asking… what was the solution?

Last time I tried to adjust that, I triggered a bug and caused all of
the links on the 10 Newest Unowned Tickets to disappear.

– Chris

Mathew Snyder wrote:

When you click on the Edit link on the header it will take you to
Preferences->RT at a glance->Customize “N” Newest Unowned Tickets. At the top
will be a link that called “Search - Unowned Tickets”.

I’m guessing one has to have Admin rights in RT to be able to do this.

Keep up with me and what I’m up to: http://theillien.blogspot.com

Chris Poupart wrote:

That changes things globally though, if I am not mistaken.

I was hoping for a solution that allowed a per-user change (namely, for
me, who can see all of our queues, but really I only deal with 5 or 6 of
them on a regular basis).

Ah well.

Thanks.

– Chris

Mathew Snyder wrote:

Save a custom search and add it in place of that block on the ata a
glance page.

Chris Poupart wrote:

That changes things globally though, if I am not mistaken.

I was hoping for a solution that allowed a per-user change (namely,
for me, who can see all of our queues, but really I only deal with 5
or 6 of them on a regular basis).

Ah well.

Thanks.

– Chris

Mathew Snyder wrote:

When you click on the Edit link on the header it will take you to
Preferences->RT at a glance->Customize “N” Newest Unowned Tickets.
At the top
will be a link that called “Search - Unowned Tickets”.

I’m guessing one has to have Admin rights in RT to be able to do this.

Keep up with me and what I’m up to: http://theillien.blogspot.com

Chris Poupart wrote:

If you don’t mind me asking… what was the solution?

Last time I tried to adjust that, I triggered a bug and caused all of
the links on the 10 Newest Unowned Tickets to disappear.

– Chris

Mathew Snyder wrote:

Nevermind…I’ve yet again found the solution AFTER asking about it.

shame on me.

Keep up with me and what I’m up to: http://theillien.blogspot.com

Mathew Snyder wrote:

I’m not seeing anything obvious in the Configuration menu to do
this. Is it
possible?


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati