Good evening everybody,
We set the global rights for “Requestor” and “CC” to reply to a ticket.
Because we are using RT3 in the B2B environment, we often faced to the
situation, the another
employee from the some company than the requestor (therefore, with the
reply additionally to this ticket. Of course, this email will not
recorded because of lack
I would not like to set the global right “Everyone is allowed to reply”!
Question: Is there a way to allow senders from the SAME email-domain
like the Requestor to reply to a ticket ?