Every user who sends a ticket to RT gets "added" to the DB?

RT Users
1

Does anyone know how to deal with this-particularly when dealing with
spam?

When I load a ticket, the top half loads quickly, but when the part
loads concerning who I assign it to, it pauses for 5-10 seconds.

I’ve been told each time a user e-mails RT, RT creates a new user for
that e-mail address.

This is great, except when probably 98% of the users are spam.

Any ideas how to fix this?

Justin.

2

At Monday 11/28/2005 08:19 AM, Piszcz, Justin wrote:

Does anyone know how to deal with this­particularly when dealing with spam?
When I load a ticket, the top half loads quickly, but when the part loads
concerning who I assign it to, it pauses for 5-10 seconds.
I’ve been told each time a user e-mails RT, RT creates a new user for that
e-mail address.
This is great, except when probably 98% of the users are spam.

Any ideas how to fix this?

Justin.

Probably best to implement a spam filter to get rid of the spam before it
hits RT.

Note that this may not be the reason for your ticket display pausing.

Steve