Escalator

RT Users
1

Hi,

I want to run the Escalator Script, which is in the contrib/2.0 dir.
But it needs

use RT::Action::EscalatePriority;

which I cannot find in my installation (2.0.11) and it seems not be in
the 2.0.13.

Any hints?

Elmar

2

At 21:08 Uhr +0200 2.5.2002, Elmar Knipp wrote:

I want to run the Escalator Script, which is in the contrib/2.0 dir.
But it needs

use RT::Action::EscalatePriority;

which I cannot find in my installation (2.0.11) and it seems not be in
the 2.0.13.

It’s in contrib/2.0 as well.

Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>

3

Hi,

I’m sorry to bother the list with my newbie perl questions, but I can’t
get escalator to work.

I’ve changed the path’s to my RT installation, but I still be this when
I run it.

(And yes, I’ve installed EscalatePriority.pm)

./escalator
use: Command not found.
use: Command not found.
use: Command not found.
use: Command not found.
Too many ('s.

My perl is “version 5.005_03 built for i386-freebsd”

best regards
Robin

4

a message of 31 lines which said:

./escalator
use: Command not found.

It really looks like Perl was not invoked at all. Try:

perl ./escalator

and if it works, it means I was right and then check the first line of
./escalator, its shebang is probably wrong.

5

Robin Ericsson wrote:

./escalator
use: Command not found.
use: Command not found.
use: Command not found.
use: Command not found.
Too many ('s.

What does

head -1 escalator

say? (It should start with “#!/usr/bin/perl”.)

6

./escalator
use: Command not found.
use: Command not found.
use: Command not found.
use: Command not found.
Too many ('s.

It looks like you’re trying to run it with a shell instead of perl.
Check the #! line at the beginning of escalator, or try running it as
“perl ./escalator”.

Sebastian

Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>

7

./escalator
use: Command not found.
use: Command not found.
use: Command not found.
use: Command not found.
Too many ('s.

Silly me, it was me missing the ! in #!, it was so obvious I didn’t see
it.

Thanks to anyone that answered to me.

best regards
Robin