Escalation Emails

RT Users
1

Could someone point me in the right direction as to:

Say a ticket has existed until the priority hits 10, when that occurs I
want to have it fire off an email to the admin. Thank you for any help that
can be provided.

Joseph Hause Continental Visinet Broadband
jhause@visi.net http://www.visi.net
Network Operations 757-873-4500/888-323-4500

2

Joe Hause wrote:

Could someone point me in the right direction as to:

Say a ticket has existed until the priority hits 10, when that occurs I
want to have it fire off an email to the admin. Thank you for any help that
can be provided.
Request Tracker Wiki
and rt-escalate on
Request Tracker Wiki