Errors with new install

RT Users
1

I’ve just setup a new host with Red Hat Enterprise Linux ES release 3
(update 2) with:

Apache 1.3.31
mod_perl 1.29
rt-3.2.1

Everything is great via the web interface, but when I try to use
rt-mailgate I get :

Aug 10 17:51:35 helpdesk sendmail[29500]: i7B0QmaY029335: to=“|rt-mailgate --queue general --action correspond --url http://helpdesk/”, ctladdr=rt@helpdesk (8/0), delay=00:24:47, xdelay=00:00:01, mailer=prog, pri=214486, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

Reading through previous posts, I’ve tried several things to no avail.
Upon piping a message by hand to rt-mailgate I get:

An Error Occurred

405 Method Not Allowed

I can send any of the config parameters to help out, just tell me what you
need…Any help will be greatly appreciated

Thanks in advance.

2

You could try this:
ln -s /path-to-rt3/bin/rt-mailgate /etc/smrsh/rt-mailgate where path-to-rt3 is /usr/local/rt3 on my machine

Hope that will helpFrom: rt-users-bounces@lists.bestpractical.com on behalf of Dayton Jones
Sent: Tue 8/10/2004 9:16 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Errors with new install

I’ve just setup a new host with Red Hat Enterprise Linux ES release 3
(update 2) with:

Apache 1.3.31
mod_perl 1.29
rt-3.2.1

Everything is great via the web interface, but when I try to use
rt-mailgate I get :

Aug 10 17:51:35 helpdesk sendmail[29500]: i7B0QmaY029335: to=“|rt-mailgate --queue general --action correspond --url http://helpdesk/”, ctladdr=rt@helpdesk (8/0), delay=00:24:47, xdelay=00:00:01, mailer=prog, pri=214486, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

Reading through previous posts, I’ve tried several things to no avail.
Upon piping a message by hand to rt-mailgate I get:

An Error Occurred

405 Method Not Allowed

I can send any of the config parameters to help out, just tell me what you
need…Any help will be greatly appreciated

Thanks in advance.

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

3

Upon piping a message by hand to rt-mailgate I get:

An Error Occurred

405 Method Not Allowed

You call rt-mailgate with http://helpdesk/ as argument. Is that also
what’s in the Location bar of your browser when you use the web
interface? Is Apache configured to see the virtual host named
helpdesk' the same as helpdesk.your.domain.com�

-- Niels.