Error with RTFM-2.0.2

RT Users
1

I upgraded our rtfm from rtfm-2-0-1 to rtfm-2-0-2. I attempt to add a
new article and I get an RTFM Error in a red box that says “Unable to
load article”. What is wrong?

Second question. Is there a way to change the name “RTFM” to FAQ’s or
Knowledgebase? I want to roll this out for our customers to use and the
meaning of RTFM (for most of the world) does not look too professional.

Third Question. Is there a way that I can create the same functionality
of scrips in RTFM. I want to notify people when articles are
created/updated.

Thanks for your help.

Ben Bush

2

I upgraded our rtfm from rtfm-2-0-1 to rtfm-2-0-2. I attempt to add a
new article and I get an RTFM Error in a red box that says “Unable to
load article”. What is wrong?

Try upgrading to the latest pre-release of 2.0.3.

Third Question. Is there a way that I can create the same functionality
of scrips in RTFM. I want to notify people when articles are
created/updated.

RTFM doesn’t currently have a Scrips system, though it’s certainly
something we could build.

Thanks for your help.

Ben Bush
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

3

I upgraded to RTFM-2.0.3rc5. I get the exact same message. I am logged
in as root so it should not be a permissions issue.

Ben

Jesse Vincent wrote:

4

Ok. Here are some more details. I get this in my syslog messages:
Feb 9 12:20:45 rt RT: WebRT: Unable to load article ()
(/opt/rt3/share/html/RTFM/Elements/Error:48)
Feb 9 12:22:30 rt RT: WebRT: Unable to load article ()
(/opt/rt3/share/html/RTFM/Elements/Error:48)

Jesse Vincent wrote:

5

I upgraded to RTFM-2.0.3rc5. I get the exact same message. I am logged
in as root so it should not be a permissions issue.

It may well be a bug. Feel free to report it to rtfm-bugs@fsck.com. If
you can track down the issue further and provide a patch, I’m sure folks
would appreciate it.

Best,
Jesse

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

6

Is there an easy way to roll back to the working RTFM-2.0.1 that I was
using?

Ben

Jesse Vincent wrote: