hi RT users!
I have a unique error with rt. the following garbage is returned
when am tyring to open the pages, even after upgrading to rt3.4
from rt 3.0.10
pls advise what could have gone wrong
rgds,
ernest
%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This
software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
%# %# %# (Except where explicitly superseded by other copyright
notices) %# %# %# LICENSE: %# %# This work is made available to
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License. A copy of that license should have %# been provided with
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will be useful, but %# WITHOUT ANY WARRANTY; without even the
implied warranty of %# MERCHANTABILITY or FITNESS FOR A
PARTICULAR PURPOSE. See the GNU %# General Public License for
more details. %# %# You should have received a copy of the GNU
General Public License %# along with this program; if not, write
to the Free Software %# Foundation, Inc., 675 Mass Ave,
Cambridge, MA 02139, USA. %# %# %# CONTRIBUTION SUBMISSION
POLICY: %# %# (The following paragraph is not intended to limit
the rights granted %# to you to modify and distribute this
software under the terms of %# the GNU General Public License and
is only of importance to you if %# you choose to contribute your
changes and enhancements to the %# community by submitting them
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submitting any modifications, corrections or %# derivatives to
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you are the copyright holder for those contributions and you
grant %# Best Practical Solutions, LLC a nonexclusive, worldwide,
irrevocable, %# royalty-free, perpetual, license to use, copy,
create derivative %# works based on those contributions, and
sublicense and distribute %# those contributions and any
derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <&
/Elements/Header, Title => loc(“#[_1]: [_2]”, $TicketObj->Id,
$TicketObj->Subject) &> <& /Ticket/Elements/Tabs, Ticket =>
$TicketObj, current_tab =>
‘Ticket/Display.html?id=’.$TicketObj->id, Title => loc(“#[_1]:
[_2]”, $TicketObj->Id, $TicketObj->Subject) &> <&
/Elements/ListActions, actions => @Actions &> <&
/Elements/TitleBoxStart, title => loc(‘Ticket metadata’),
contentbg => ‘#ffffff’ &> <& /Ticket/Elements/ShowSummary, Ticket
=> $TicketObj, Attachments => $attachments &> <&
/Elements/TitleBoxEnd &>
<& /Ticket/Elements/ShowHistory , Ticket => $TicketObj, Tickets
=> $Tickets, Collapsed => $ARGS{‘Collapsed’}, ShowHeaders =>
$ARGS{‘ShowHeaders’}, Attachments => $attachments,
AttachmentContent => $attachment_content &> <%ARGS> $id => undef
$Create => undef $ShowHeaders => 0 $Collapsed => undef $TicketObj
=> undef <%INIT> $m->comp(‘/Elements/Callback’, _CallbackName =>
‘Initial’, TicketObj => $TicketObj, ARGSRef => %ARGS); my
($linkid, $message, $tid, @Actions, $Tickets); unless ($id ||
$TicketObj) { Abort(‘No ticket specified’); } if ($ARGS{‘id’} eq
‘new’) { # {{{ Create a new ticket my $Queue = new
RT::Queue($session{‘CurrentUser’}); unless
($Queue->Load($ARGS{‘Queue’})) { Abort(‘Queue not found’); }
unless ($Queue->CurrentUserHasRight(‘CreateTicket’)) { Abort(‘You
have no permission to create tickets in that queue.’); }
($TicketObj, @Actions) = CreateTicket(Attachments =>
$session{‘Attachments’}, %ARGS); delete $session{‘Attachments’};
unless ($TicketObj->CurrentUserHasRight(‘ShowTicket’)) {
Abort(“No permission to view newly created ticket
#”.$TicketObj->id.“.”); } # }}} } else { if (!$TicketObj) {
$TicketObj = RT::Ticket->new($session{‘CurrentUser’}); $TicketObj
= LoadTicket($ARGS{‘id’}); unless
($TicketObj->CurrentUserHasRight(‘ShowTicket’)) { Abort(“No
permission to view ticket”); } } if (defined $ARGS{‘Action’}) {
if ($ARGS{‘Action’} =~ /^(Steal|Kill|Take|SetTold)$/) { my
$action = $1; my ($res, $msg)=$TicketObj->$action();
push(@Actions, $msg); } } $ARGS{‘UpdateContent’} =~ s/\r\n/\n/g
if defined $ARGS{‘UpdateContent’}; if ( $ARGS{‘UpdateTimeWorked’}
|| $session{‘Attachments’} || ( defined $ARGS{‘UpdateContent’} &&
$ARGS{‘UpdateContent’} ne ‘’ && $ARGS{‘UpdateContent’} ne “-- \n”
. $session{‘CurrentUser’}->UserObj->Signature )) {
$ARGS{UpdateAttachments} = $session{‘Attachments’};
ProcessUpdateMessage( ARGSRef => %ARGS, Actions => @Actions,
TicketObj => $TicketObj ); delete $session{‘Attachments’}; }
#Process status updates my @BasicActions =
ProcessTicketBasics(ARGSRef => %ARGS, TicketObj=>$TicketObj); my
@results = ProcessTicketLinks( TicketObj => $TicketObj, ARGSRef
=> %ARGS); push (@Actions, @BasicActions, @results); }
$m->comp(‘/Elements/Callback’, _CallbackName => ‘BeforeDisplay’,
TicketObj => $TicketObj, Tickets => $Tickets, ARGSRef =>
%ARGS); my $attachments = $m->comp(‘Elements/FindAttachments’,
Ticket => $TicketObj, Tickets => $Tickets); my
$attachment_content = $m->comp(‘Elements/LoadTextAttachments’,
Ticket => $TicketObj);
Regards,
Ernest