I am attempting to use rt-crontool to send e-mail on unowned tickets based
on the instructions shown at
http://wiki.bestpractical.com/index.cgi?TimedNotifications. However, when I
attempt to run the commands I get the following:
[rt@elentari extutils]$ ./rt-unowned
No RT user found. Please consult your RT administrator.
rt-unowned contains the following:
/opt/rt/bin/rt-crontool --search RT::Search::FromSQL
–search-arg “Owner = ‘10’ AND Created < ‘2 days ago’ AND Created > ‘3
–action RT::Action::RecordComment --template ‘Unowned tickets’
Any help would be greatly appreciated.