Error when custom field used

RT Users
1

Hello All,

I’ve been getting the following errors when I update a ticket’s basic
attributes:

User asked for an unknown update type for custom field Applications for
RT::Ticket object #
User asked for an unknown update type for custom field Linux
Distribution for RT::Ticket object #

After the “#” is the number of the ticket I’m working on at the time.

I didn’t used to get this error, and I don’t recall doing anything that
would produce it.

I have noticed that when I choose an item from the list “Linux
Distributions” and click “Save Changes”, the choice doesn’t stick the
first time. I have to go back and do it again in order to save the
change. Each time I see the errors.

There’s nothing in the rt, mysql, or apache logs that would indicate a
problem (unless I’m just not seeing the error in the logs).

Does anyone have any tips/recommendations on where I should look to
resolve it? Also, is the error something I should worry about? That
is, is the DB messed?

Details:

RT 3.6.0
CentOS 4.4 x86
FastCGI
mysql-4.1.20-1.RHEL4.1
mysql-server-4.1.20-1.RHEL4.1

Thanks,

Ranbir
Kanwar Ranbir Sandhu
Linux 2.6.19-1.2911.6.5.fc6 i686 GNU/Linux
15:42:09 up 10 days, 9:00, 2 users, load average: 0.85, 0.53, 0.34

2

First of all upgrade to 3.6.3.On 3/22/07, Kanwar Ranbir Sandhu m3freak@thesandhufamily.ca wrote:

Hello All,

I’ve been getting the following errors when I update a ticket’s basic
attributes:

User asked for an unknown update type for custom field Applications for
RT::Ticket object #
User asked for an unknown update type for custom field Linux
Distribution for RT::Ticket object #

After the “#” is the number of the ticket I’m working on at the time.

I didn’t used to get this error, and I don’t recall doing anything that
would produce it.

I have noticed that when I choose an item from the list “Linux
Distributions” and click “Save Changes”, the choice doesn’t stick the
first time. I have to go back and do it again in order to save the
change. Each time I see the errors.

There’s nothing in the rt, mysql, or apache logs that would indicate a
problem (unless I’m just not seeing the error in the logs).

Does anyone have any tips/recommendations on where I should look to
resolve it? Also, is the error something I should worry about? That
is, is the DB messed?

Details:

RT 3.6.0
CentOS 4.4 x86
FastCGI
mysql-4.1.20-1.RHEL4.1
mysql-server-4.1.20-1.RHEL4.1

Thanks,

Ranbir

Kanwar Ranbir Sandhu
Linux 2.6.19-1.2911.6.5.fc6 i686 GNU/Linux
15:42:09 up 10 days, 9:00, 2 users, load average: 0.85, 0.53, 0.34

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