Error uploading pdf/doc/xls

Hi all,

I was hoping someone could point me in a direction for figuring out this error:

Can’t locate object method “binmode” via package “IO::File” at /usr/lib/perl5/site_perl/5.8.5/MIME/Body.pm line 437.

This occurs when trying to add a doc/pdf/xls/etc. to a ticket. Plain text works fine. We were previously able to upload pdfs without issue, this has suddenly popped up.

Has anyone seen this or know a fix?

Thanks!

I figured this out … just had to reinstall the IO:File module.

I figured this out … just had to reinstall the IO:File module.

Do you know how it got corrupted so we can work to make it not happen
to anyone else?

-j

That I don’t know. I suspect that one of our IT members ran some yum updates that may have done something, but I can’t get anyone to confirm this. We had an interesting case where the ownership and group of the rt and httpd folders were changed to root from the correct owner… apparently for now reason. I’m not 100% sure what happened to cause that, seems to have occurred the same time the corruption happened.

If I get more information, I’ll be sure to pass it along.

–Jon

http://rt.cpan.org/Ticket/Display.html?id=34178#txn-475483On Fri, Aug 15, 2008 at 1:41 AM, Jesse Vincent jesse@bestpractical.com wrote:

On Aug 14, 2008, at 10:38 PM, Jonathan Jeppson wrote:

I figured this out … just had to reinstall the IO:File module.

Do you know how it got corrupted so we can work to make it not happen
to anyone else?

-j


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.