When I try to create a new user on a fresh 3.8.1 install, I get this
message when I click on “create”:
Can’t call method “Disabled” on an undefined value at
/opt/rt3/bin/…/lib/RT/User_Overlay.pm line 1098.
Im not sure what the error means, I haven’t modified Modify.html or
User_Overlay.pm at all. Thanks in advance for any help.
Sean McCreadie
IT Support
Canyon Partners, LLC
310 272 1764
Also, when I look at messages log it has this error every time I click
on create:
“RT: Couldn’t get principal for not loaded object
(/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1113)”
Anybody have any ideas? I got my fresh install working great except for
this show stopper. Thanks again for any insight.
Sean
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Sean
McCreadieSent: Saturday, October 18, 2008 2:03 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Error trying to create a new user on new 3.8.1
install
When I try to create a new user on a fresh 3.8.1 install, I get this
message when I click on “create”:
Can’t call method “Disabled” on an undefined value at
/opt/rt3/bin/…/lib/RT/User_Overlay.pm line 1098.
Im not sure what the error means, I haven’t modified Modify.html or
User_Overlay.pm at all. Thanks in advance for any help.
Sean McCreadie
IT Support
Canyon Partners, LLC
310 272 1764
Sean,
What autorization extensions are you using in your RT_SiteConfig.pm
settings?
Kenn
LBNLOn 10/20/2008 12:25 PM, Sean McCreadie wrote:
Also, when I look at messages log it has this error every time I click
on create:
�RT: Couldn’t get principal for not loaded object
(/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1113)�
Anybody have any ideas? I got my fresh install working great except for
this show stopper. Thanks again for any insight.
Sean
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Sean
McCreadie
Sent: Saturday, October 18, 2008 2:03 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Error trying to create a new user on new 3.8.1 install
When I try to create a new user on a fresh 3.8.1 install, I get this
message when I click on �create�:
Can’t call method “Disabled” on an undefined value at
/opt/rt3/bin/…/lib/RT/User_Overlay.pm line 1098.
Im not sure what the error means, I haven�t modified Modify.html or
User_Overlay.pm at all. Thanks in advance for any help.
Sean McCreadie
IT Support
Canyon Partners, LLC
310 272 1764
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Kenn,
I have aded RTFM, and RTx-Calendar (which ive used before with no
problems), but I did just add TicketLocking extension to my new build
because it looks like something we could use. Should I disable them in
RT_Siteconfig to test? Thanks for the quick response.
SeanFrom: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Monday, October 20, 2008 12:32 PM
To: Sean McCreadie
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Error trying to create a new user on new 3.8.1
install
Sean,
What autorization extensions are you using in your
RT_SiteConfig.pm
settings?
Kenn
LBNL
Also, when I look at messages log it has this error every time I click
on create:
“RT: Couldn’t get principal for not loaded object
(/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1113)”
Anybody have any ideas? I got my fresh install working great except
for
this show stopper. Thanks again for any insight.
Sean
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Sean
McCreadie
Sent: Saturday, October 18, 2008 2:03 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Error trying to create a new user on new 3.8.1
install
When I try to create a new user on a fresh 3.8.1 install, I get this
message when I click on “create”:
Can’t call method “Disabled” on an undefined value at
/opt/rt3/bin/…/lib/RT/User_Overlay.pm line 1098.
Im not sure what the error means, I haven’t modified Modify.html or
User_Overlay.pm at all. Thanks in advance for any help.
Sean McCreadie
IT Support
Canyon Partners, LLC
310 272 1764
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Sean,
I was thinking more along the lines of the problem I had when I tried
to add a new user and the LDAP authorization setting was on, ergo not
allowing me to do so since I could not sign on using their LDAP. I don’t
using ticket locking or whatever. I’d have to look at it to see if that
is also a reasonable cause. Sorry.
Kenn
LBNLOn 10/20/2008 12:36 PM, Sean McCreadie wrote:
Kenn,
I have aded RTFM, and RTx-Calendar (which ive used before with no
problems), but I did just add TicketLocking extension to my new build
because it looks like something we could use. Should I disable them in
RT_Siteconfig to test? Thanks for the quick response.
Sean
-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Monday, October 20, 2008 12:32 PM
To: Sean McCreadie
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Error trying to create a new user on new 3.8.1
install
Sean,
What autorization extensions are you using in your
RT_SiteConfig.pm
settings?
Kenn
LBNL
On 10/20/2008 12:25 PM, Sean McCreadie wrote:
Also, when I look at messages log it has this error every time I click
on create:
“RT: Couldn’t get principal for not loaded object
(/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1113)”
Anybody have any ideas? I got my fresh install working great except
for
this show stopper. Thanks again for any insight.
Sean
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Sean
McCreadie
Sent: Saturday, October 18, 2008 2:03 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Error trying to create a new user on new 3.8.1
install
When I try to create a new user on a fresh 3.8.1 install, I get this
message when I click on “create”:
Can’t call method “Disabled” on an undefined value at
/opt/rt3/bin/…/lib/RT/User_Overlay.pm line 1098.
Im not sure what the error means, I haven’t modified Modify.html or
User_Overlay.pm at all. Thanks in advance for any help.
Sean McCreadie
IT Support
Canyon Partners, LLC
310 272 1764
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com